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Terms and Conditions

Your use of this Website and/or our services constitutes Your agreement to the following terms and conditions. If You do not agree with any of these terms and conditions, please do not use this Website or Our services.

If You are under the legal age of consent for Your respective district, You are not allowed to access or use this Website or Our services. You acknowledge and agree that You must be of legal age to purchase any of Our products or services available on this Website or otherwise.

Definition of Terms

  • "Website" means all online content on Independent Authors House website pages.
  • "Customer," "You," or "Yours" mean and refer to you and/or any other person submitting an order to Independent Authors House on your behalf.
  • "Company," "We," or "Our" mean and refer to Independent Authors House , a company operating in accordance with applicable laws of the State of California, USA.
  • "Product" means and refers to all services and products provided by Independent Authors House to Customer in accordance with his/her Order.
  • "Order" means an order via phone or e-mail made by Customer to purchase services or products provided by Independent Authors House . Orders are confirmed by down payments via check, credit card, cash receipt, bank wire transfer, Western Union, or PayPal transfer.

Our Services

By submitting the Order and/or payment, You are purchasing the Product for Your use only. All Products are non-refundable and come with no warranties, expressed or implied. It is Your obligation to read these Terms and Conditions before submitting any Order and/or payment to this Website.

Refund Policy

It is important that you read and fully understand the refund policy in order to have full knowledge of the privileges and limitations governed by the Independent Authors House policy.

We offer refunds only in special cases and specified conditions, detailed as under:

Change of Mind

If (for any reason) you change your mind and decide against continuing your project with us after placing your order, you can ask for a refund within the first hour of placing your order. A 40% processing fee will be charged in other cases.

Incompetent Delivery

Once the work is delivered, customers are only entitled to claim a refund once they have exhausted all the options detailed as under:

  • If it does not comply with project requirements (as requested/documented by the customer). We are committed to provide our customers with 100% satisfaction and offer unlimited revisions to ensure that the delivery is up to the mark. We assign, re-assign and re-write your work to ensure complete satisfaction.
  • Reserve FREE pages for future, but of same value, and you can avail them at any time.
  • If we're still not able to deliver what you asked for, a refund will be processed with a mutual agreement on a set percentage (but only in the cases where the delivery is completely off the mark).

Late Delivery

We believe in "On Time Delivery" but if, for any reason, we fail to deliver the asked service on time, after at least three attempts to contact us, your refund will be processed once it is established through documentary evidence that the late delivery was the company's fault.